Reporting to the department manager, a teller takes racing bets from customers and makes change in the form of cash quickly and efficiently.
The interaction between the customer and mutuel teller is pivotal. The teller receives information in an abbreviated and fast manner from the customer. That information must be entered into the teller’s machine accurately and efficiently. Tickets are produced before the customer pays for them. The teller must secure or maintain control of the tickets until the customer pays. Customer is responsible for checking the tickets for accuracy before leaving the teller’s window.